Straight Talk

Is your agency more interested in their business than your business? Click on a word below and get the Straight Talk
that other agencies won’t provide.

“full service”

Retainer TalkA marketing agency’s tricked up description for employing large staffs in several disciplines that may never touch your business, but the overhead must still be accounted for in costs that find there way into your monthly retainer.

Promotion House Retainer Talk

We deliberately run lean and charge you only for the resources you utilize. Why should it be any other way?


Retainer TalkA deft and clever ploy by a marketing agency to separate clients from their budget as quickly as possible.

Promotion House Retainer Talk

Instead of retainers and time-based relationships that deliver inefficiencies, we provide marketing support on your terms. By the hour. By the project. By the challenge.

“what’s your budget?”

Retainer TalkGenerally the very first question an agency will ask when learning you have a potential new project. Like catching a big bear, it is a feather in the cap of an Account Director to take home the big kill (your budget) to the agency CFO who will quickly want to develop ideas that ironically consume all of the funds.

Promotion House Retainer Talk

We think it is a better idea to first find out the overarching issues, and determine the insights — no matter your budget — so that we can develop the right strategic and tactical approach that drives YOU the most revenue.

“out of scope”

Retainer TalkWhat a typical marketing agency will often say when asked why a client does not proactively receive a steady steam of business building ideas from its account team.

Promotion House Retainer Talk

We believe it is never out-of-scope to think about a client’s business. When we see opportunity we tell you. Give us a challenge and we will even give you a FREE idea.


Retainer TalkThe self-professed “working environment” within a marketing agency that facilitates the passing of agency costs from happy hours, company outings, and catered lunches to a client.

Promotion House Retainer Talk

Don’t expect us to invite you for a game of Ping Pong or to tour our “office library” equipped with the latest Xbox games. We have neither. We spend our time fostering ideas, insights and actions to grow your business objectives. We don’t play games with your money when it comes to your organization.

“status meeting”

Retainer TalkAn agency’s daily and/or weekly project review meeting in which its staffers talk about lunch plans, upcoming parties, the performance in the team’s co-ed softball league and enjoy blaming clients for working them too hard.

Promotion House Retainer Talk

With most agencies, unnecessary internal meetings still must find their way to your balance sheet. At The Promotion House we challenge ourselves to be stewards of our clients’ money not just of their brand. Our general rule for an internal meeting; “will this provide value to the client?”

“summer hours”

Retainer Talk3 full months of reduced hours that you still pay for. Got a Friday emergency? Good luck getting your agency to answer the phone or return your e-mail.

Promotion House Retainer Talk

We enjoy summer too, but we put our responsibilities first. You’ll never have to worry about us not being around when we’re needed, no matter the season.



Send us your interesting “twists” on words or phrases you’ve heard from agencies. We are continuing to build out the glossary so check back often and you might see your take on Straight Talk.